When a case goes into broken process or if you want to change a case status manually, we could use this activity to force close a case with a desired status.
- Create an activity and select Page and Classes Tab. Add the following Pages:
- Next Select Obj-Browse as the first step and add the Page Name and Obj-Class. Also add the number of records to retrieve each time. Lastly, in Select Field add the Case ID for the cases you want to retrieve.
- In the next step Call pxForceCloseCase to change the status of those cases and close those. Loop this step for each result in the page.
- Save the activity and run it when certain cases need to be closed or status needs to be changed.
ChangingCaseStatusWithActivity.pdf (271 KB)