I have 2 Stages (StageA, StageB) and inside the assignment we have 3 steps for each stage.
Now, my requirements is : Removed 3 steps from StageB and add it into StageA.
Now: We have 4 steps in StageA and 2 steps in Stage B
How to we achieve on this.
Note: we need to modify changes into PROD environment
Changing the case cycle directly is prod is a dangerous task. Remember that all in-flight cases will be impacted. You can move the step 1 from Stage B to Stage A without any impact, provided there is no task occurring in the end shape of Stage A.
This requirement coming from client end.
In that case, how to handle In-flight case as well newly create case
You should not do it in prod, its recommended to update in lower environments and perform a full end-to-end testing of both new and in-flight cases.
Newly created cases will work on the new flow but for in-flight cases, those which are in Stage A have to be stage restarted and the data changes already happened in Stage A have to be reset before the restart. Those cases in Stage B have to change staged to Stage A and the data changes happened on Stages A & B have to be reset before the change stage.