In production out of 3 assignments A,B,C now assignment B is not needed how to handle this and how to handle the inflight cases also

General
,
1

In production out of 3 assignments A,B,C now assignment B is not needed how to handle this and how to handle the inflight cases also

2

@TanyaS58

There are several ways to tackle this issue based on your requirements. Here are some possible approaches:

  1. Switching the application version of in-flight cases.

  2. Processing existing assignments simultaneously with the new flow.

  3. Using circumstancing.

  4. Moving existing assignments to a new flow.

  5. Utilizing direct inheritance and dynamic class referencing (DCR).

Please find the details on each apporach

3

@TanyaS58 circumstance the flow based on pxcreatedatetime property, and in the circumstanced flow directly link connector A to C.

So for new cases, circumstanced rule will be picked where B is omitted and old cases, existing flow will be called.