Certification details not updated on Profile

General
1

Hi,

None of my certification details are visible on my Profile (Primary). My Pearson Vue account has a different email ID. I am trying to add that as the alternate email address. But I am not able to merge.

I have raised multiple requests to merge the two accounts. But I have got only automated replies and nothing has happened so far. How do I get this done ? Pls help.

2

Hi Greeshma,

I’m sorry you are having difficulty. Have you reached out to [email protected] for assistance? They can help you wih your account merge.

-Maryrita

3

Thank you for the reply Maryrita. I have reached out to them on 27th May. However, I have not got any response.

4

Hi.Is there any ETA for this ? I have reached out to them on 27th May. However, I have not got any response. My certifications details are still not updated on my Primary profile. How do I get this done ? I have reached out twice before as well. The support team seems to be very unresponsive.

5

Hi Greeshma,

My apologizes for this issue. Our development team is currently working on a fix that will resolve this issue for you. We hope to have this resolved next week.

Thanks,

-Maryrita

6

Thank you so much for the update.

7

Hi..The certification details are still not updated. I have paid for and done the certification. Now I have no access to the certificate. How is this fair ? I have raised multiple requests and have got no help from the support team. What am I supposed to do now ?

8

Hi @GreeshmaG17296392 ,

Have you updated your Pega primary or secondary email address in your Pearson account?

Can you see your complete exam history in your Pearson account?

If not, please update the email address and wait for 3 to 5 days for the changes to reflect.

I hope this helps. if you want more details contact me 9493929141

Thanks,
Ashok