Certification details not updated on Profile

General
1

Hi,

None of my certification details are visible on my Profile (Primary). My Pearson Vue account has a different email ID. I am trying to add that as the alternate email address. But I am not able to merge.

I have raised multiple requests to merge the two accounts. But I have got only automated replies and nothing has happened so far. How do I get this done ? Pls help.

2

Hi Greeshma,

I’m sorry you are having difficulty. Have you reached out to [email protected] for assistance? They can help you wih your account merge.

-Maryrita

3

Thank you for the reply Maryrita. I have reached out to them on 27th May. However, I have not got any response.

4

Hi.Is there any ETA for this ? I have reached out to them on 27th May. However, I have not got any response. My certifications details are still not updated on my Primary profile. How do I get this done ? I have reached out twice before as well. The support team seems to be very unresponsive.

5

Hi Greeshma,

My apologizes for this issue. Our development team is currently working on a fix that will resolve this issue for you. We hope to have this resolved next week.

Thanks,

-Maryrita

6

Thank you so much for the update.