Case Process API not returning tab details in Constellation (v23)

General
1

We are working with multiple DX APIs in our application on Pega Constellation v23.

  • When we call the Cases API to create a case, we receive all the case action details (summary tab, pulse tab, etc.) that we have configured in the full page view of the case type.

  • Similarly, when using Assignment APIs (e.g., assignments/{ID}, assignments/{ID}/actions/{ID}), we also get the tab-related information as expected.

However, we are facing a limitation with the Case Process API:

  • When we call the Case Process API to trigger an optional process view, we do not receive the tabulated case action information (summary, pulse, etc.).

  • It seems that the Case Process API only returns process-specific details, not the full case action view.

Is this the expected design of the Case Process API (i.e., it will not return tab-related case action information), or is there a way to configure it so that we can also retrieve those tabs when calling optional processes?

Any insights or solutions would be greatly appreciated.

2

Hi @SwatiS90

To re-iterate your requirement.

You have process flow which you want to setup under Case wide supporting processes section of case type.

When you invoke the process flow from Actions menu on the case and once you are done performing the action, expectation is that the case tabs like Summary, Details, Pulse and other tabs to be returned in your response. Meaning they should be refreshed on the UI with the latest content from the server.

Is that the right understanding ?

Want to hear more on the requirement/use case.

Regards

JC

3

Yes, this is expected.

Case API is supposed to return the meta data, optional actions, assignments, stages.

Pulse DX APIs

Please go over the below DX APIs for different use cases