Hi Team,
As I’m tracking CRM suites, I would like to understand Pega’s methodology for counting cases. Is there any standard documentation that I can refer to?
Looking forward to hearing from you.
Thanks,
Gaurav Dewan
I think you can get the case metrics from PDC.
@RameshSangili Sorry, I couldn’t find it on PDC, as there are hundreds of documents. Let me elaborate on my requirements about case count -
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Are case counts based on parent cases, or even child cases are counted?
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If I open a case and do not close it the following year, will it be counted as a new case the next year?
It will be helpful to have a reference document that I can look at for my research.
Appreciate your help!
Thanks,
Gaurav Dewan
PDC can provide the usage metrics of the database and row estimates of each table. System Resources → Database → Table
To get case level-specific counts can be done with the help of Report definition.