Get count of opened cases in my application

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1

Hey,

I want to know if it possible to find the number of cases opened which means being worked by users currently.

Example:

Ramesh opened case MA-12345 and doing changes.

Suresh opened case MA-12346 and doing changes.

Dinesh opened case MA-12347 and doing changes.

So, here my case count should be 3.

Thanks in advance :slight_smile:

2

@BATTINIRAMESH Report definition on System-Locks class helps if you have default locking.

3

@BATTINIRAMESH Hi

Create a report definition in Work class and give which column you need to populate and under filter conditions use .pyStatusWork=“Open”.

So the report created based on the cases having status as “Open”

here you can fetch the different results by passing the value of pyStatusWork .

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4

@SaiG5925 Thank you for your response,

This is not something about Cases status.