Hi i want to customize screen on transfer assignment local action, but when i try to access from case type it was disabled. i have the branch preferences set, i can access other assignments but not this am i missing something?
This is part of OOTB view. Why do you need to customize the Transfer Assignment? This could impact future upgrades and retrofits might be required.
Its a business requirement where i need to display 2 column layout within the modal dialog
As @RameshSangili mentioned, the flow action and view rules behind transfer assignments are OOTB with their names starting with “py”. But still they are still available and open to have them extended in your case type class.
With all your constellation skills, you start from saving the “pyTransferAndAdjustSLA” view and then its inner view “pyReassignView” into your case type class.
Make the pyAssignment property on work class to mark as relevant record. Or create a new view mimicking the OOTB view…
And the process keep going on and on…
But wait and think, what is the business value we are getting out of this customisation. Is it just the 2 column layout what business is expecting or more than that ?..Get them talking..
There are few things which pega does not want you to customize in order keep the system stable and consistent. Remember that Transfer assignment functionality is not just part of a single case context but there is also Bulk action process also linked with it. So be aware of it.
So, discuss about the real purpose and think long term. Hope this helps.
Regards
JC
This helps, Thanks you. since the flowaction is not in my casetype class assignment was readonlly for me?