Work Object is closed after calling pxTransferAssignment.

General
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1

Hi, There is use case where i need to transfer assignment along with that i need to modify few fields in the workpage. I configured casewide localAction and post Activity steps as below.

  1. Since i need to pass assignment key to pxTransferAssignment, getting .pxAssignmentKey from pxFlow.
  2. PropertySet values that i need to set on workpage.

3.Calling Save

4. Call pxTransferAssignment with step page as page with defined work class.

Issue: Once case is transferred i cannot see assignment i can see only when i refresh. can you please guide me on this?

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2

Is this UIKit or Theme Cosmos or Constellation based app?

3

Constellation

4

Is this issue specific to Worklist or WorkQueue transfer? Could you pleaes confirm if you’re using OOTB pxTransferAssignment flow action observing the same behavior to isolate the issue?

5

This issue i m facing when i transfer to WL, i didn’t tried with WB. when i use OOTB flow action i m not facing this issue.

6

@yt110154 can you share more on the activity? Or perhaps comparing to Constellation Tips: Bulk Transfer Assignment might help understand further? Though that was for a slightly different use case.

Case Management?

Have you considered a simpler solution?

If you were to use case management for this then you could just change stage / restart stage to regenerate the assignment assigned to the right person?

  • This then gives you a process in your case lifecycle, where you can run a data transform and manipulate the data.
  • AND we know that the UX is tied to this kind of case management so you will see the assignment / back-to-back processing will take place.
  • It also avoids any kind of locking, clashing or custom error handling in your activity.

I have done this on many occasions when activities become overly complex or the Pega UX isn’t optimal in the approach built.

7

Just curious, since OOTB works as expected, OOTB logs the audit log to record this assignment was transferred or reassigned. What extra properties required for the case to record it?