AI Expert Circle Replay Spotlight: Catch Up on the Latest AI Sessions
Missed one of our recent AI Expert Circle webinars? No problem. We’ve had a fantastic lineup of sessions covering agentic AI, customer service transformation, governance, enterprise adoption, and practical implementation patterns. All sessions are now available as replays for our community.
Whether you’re a solution architect, business leader, developer, or AI enthusiast, these sessions provide valuable insights and practical guidance for applying AI responsibly and effectively within enterprise environments.
Agentic AI: A View from the Lab
Presented by: Jay Stewart and Peter van der Putten
Date: June 24, 2026
The conversation around agentic AI is evolving rapidly. This fireside chat explores the transition from AI hype to real-world enterprise value, including topics such as:
- AI cost optimization
- Agent harness engineering
- AI as enterprise infrastructure
- Practical lessons from emerging enterprise implementations
If you’re trying to separate industry buzz from actionable strategy, this session is a must-watch.
Watch the replay: https://community.pega.com/event/agentic-ai-view-lab
Getting Real Value from Knowledge Buddy: Demo, Best Practices, and the Road Ahead
Date: May 12, 2026
Knowledge Buddy adoption continues to grow, but success depends on more than simply enabling the technology. This session covers:
- A live Knowledge Buddy demonstration
- KB-Agent integration capabilities
- Governance considerations
- Implementation best practices
- Operational readiness guidance
- Future roadmap insights
Perfect for teams looking to move from experimentation to enterprise-scale deployment.
Watch the replay: https://community.pega.com/event/getting-real-value-knowledge-buddy-demo-best-practices-and-road-ahead
Agentic Customer Service Isn’t About Letting AI Run Wild
Presented by: Andi Mutlow and Matt Lake
Date: April 28, 2026
How do you deliver autonomous customer service experiences while maintaining trust, control, and compliance?
This session explores:
- Responsible agentic design
- Production-ready customer service agents
- Identity verification approaches
- Context management
- Safe escalation patterns
- Enterprise guardrails for AI-driven interactions
A highly practical session for organizations building next-generation customer engagement capabilities.
Watch the replay: https://community.pega.com/event/agentic-customer-service-isnt-about-letting-ai-run-wild
Predictable AI in Practice: Agentic Workflows for Business Value
Presented by: Paul Barnes and Ricardo Cachucho
Date: March 25, 2026
As enterprises accelerate AI adoption, the challenge isn’t simply what AI can do—it’s understanding where and how to apply it to create measurable business value.
Key topics include:
- Why predictable AI matters
- Designing effective agentic workflows
- Responsible AI adoption
- Practical enterprise use cases
- Aligning AI capabilities with business outcomes
This session is particularly relevant for business leaders, architects, and practitioners seeking a pragmatic approach to AI transformation.
Watch the replay: https://community.pega.com/event/predictable-ai-practice-agentic-workflows-business-value