- A case type for voiceover requests includes two tasks: Edit script and record script. Your team has been asked to route edit script tasks editors and record script tasks to actors. Which two approaches fulfill this requirement? (Choose Two)
A. Create two new work groups, one for editors and one for actors B. Create two new work queues, one for editors and one for actors C. Create one work group for both personas and route to the work group D. Create one new work queue and split the tasks by type
Assuming A & B would be right options. Kindly help on it
- ABC BankCorp operates two subsidiaries, GloboBank and LocalBank, with different brandings. ABC BankCorp wants to create a mobile app experience for both users and customer service representatives (CSRs) for its transaction dispute application . On the following requirements, which two options affect the number of mobile app channels that you need to configure? (Choose two)
A. Customers can create only dispute cases, while CSRs can also create fraud report cases B. The app customizes currency units and date/time format according to the user’s locale C. Mobile apps must support both phones and tablets D. Mobile app color palette is customized for each subsidiary
Assuming B & D would be right options. Kindly help on it