We have recently imported the Word Lite Express component from the Pega Marketplace to convert DOC files into the Rich Text Editor.
The document is successfully converted after attachment. However, after conversion, when we make edits in the Rich Text Editor and submit, the updated content is not getting saved. We are also seeing an error in Tracer during submission.
Please refer to the attached Tracer logs for the error details.
The issue is not with the Rich Text Editor itself. The Tracer error shows java.lang.NoClassDefFoundError: javax/xml/bind/JAXBException, which means the Word Lite Express component is trying to use JAXB classes that are missing on your Pega server. Fix it by adding the required JAXB javax.xml.bind libraries to the application server classpath or the Pega WEB-INF/lib folder, then restart the node. After those JAXB jars are available, the submit flow can process the updated document content correctly and save the changes. This is why the file converts first, but fails only when you edit and submit it.
