Why Parent case contains child assignment available

General
1

Hello everybody.

I’m using Constellation version 25.1.2 and I’ve encountered some strange behavior in my application. I’m not sure if this is how it should work, but it’s certainly not what I’m looking for. From the parent case, I’m creating child cases from a list. There can be as many child cases as there are selected items in the list. So far, so good. However, as soon as the child cases are created, all their assignments become available from the parent case, which shouldn’t be the case, since the child cases need to be handled by users with a different access group. The parent case is waiting for all the child cases to be completed before it can proceed, but it shouldn’t have access to the child cases.

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I’m not sure if any additional configuration is needed, because I’ve already configured the assignment of child cases to a different work queue. Any suggestions? I’m not sure what I’m doing wrong. Thank you in advance for any help.

2

You can hide the Go Button by using privilege. For hiding the Go Button, you could make use of flow level privilege (or) Work Basket level privilege. If you configured the proper privilege then Go Button will be avail only for the authorized persons alone.

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