Display Newly Created Child Cases Without Moving to the Next Assignment

User Experience
,
1

I have a Create Case automation shape configured between two assignments. When the first assignment is completed, the child cases are created successfully.

My requirement is to remain on the same screen so that users can immediately see the newly created child cases. However, with the current behavior, the case automatically proceeds to the next assignment, and the created child cases are not visible until the user performs a Save for Later, Cancel, or otherwise refreshes the case.

Is there a way to stay on the screen so that the created child cases are visible immediately, without using a Wait shape

2

Loop assignment
With back-to-back processing, it will be the same screen to the end user?

So the flow would be like:

  1. My task before child cases
  2. [Create child cases]
  3. My task before child cases
  4. Next assignment

Local action (process)

You could do this via a case wide process? cases would be created in the background in the process? Or maybe even flow action?

Your difficulty here is the list of child cases likely won’t be updated - you may need to How to notify users to refresh an outdated List View in Constellation UI

3

Do you have control of the child cases? I have noticed that if there is a step in the Create stage of the child case, it will move control over to that step. But if you make the Create stage blank, it will move to the next step in the parent case.

I had an example that does the same as you - create parent case, create child case, another assignment in parent case. The screenshot below shows that we stayed on the parent case and are able to view the successfully created child case.

image
image701×376 29.6 KB

4

marc, the objective is to make those child cases visible to end user when they got created. in current systems user will get to know that child cases exists only when they save for later or cancel.

5

i can see in your example you are in parent case which is after creation of child cases, but my objective is i have to show the user child cases got created. But i think i can propose this view to the user where we can add hierachicy to the utilities (as you shown in right)

6

Good deal. Yeah the case hierarchy is OOTB so there’s very little work for you. If you need to be more explicit, you could work with the pxCoveredInsKeys list, which has all the child cases. But a little more work required to display.