This month’s updates to Blueprint are packed with features that improve usability, consistency, automation and flexibility.
https://players.brightcove.net/1519050010001/default_default/index.html?videoId=6386204656112
Enhancement related to Usability and Authoring Focusing on improving Usability, Consistency & Process Automation capabilities. Business Rules (Initial Release!) - A new Business Rules tab is now available on workflow details for each Case Type. - Blueprint suggests rules automatically based on the Case Type’s data model and creates starter rules. - You can manually create rules with a name and description, then customise logic in the decision table. - Business Rules can be used in Decision steps to dynamically fork processes. Picklists - Define picklist options directly within your field definition for locally sourced values. - Coming Soon: AI-powered suggestions for picklist options. Routing Enhancements - Each Assignment step can now specify routing details. - Route tasks to Current User, Manager, or any Blueprint Persona. Notification Step with GenAI - Subject and message fields auto-generate when you create a Blueprint or add a new Notification step. - Edit generated content anytime using Edit Step. Browser-Based Calling - Call the Conversational Agent directly from your browser, or continue using your phone. - Improved cross-region calling ensures a smoother experience. |
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Platform Enhancements – Smarter Logic, Better Experience! Making Blueprint more flexible and user-friendly—perfect for advanced workflows! |
Built-On App Logic Updates - Previously, built-on app logic (including the Features tab) only appeared if you didn’t modify a templated functional description. - Now: Even if you edit the functional description, the built-on app selection logic remains active for importing and selecting features. Demo Live Enhancements - The Demo Live button now conditionally displays based on user, event, and Blueprint industry/sub-industry. - Users will receive an email once their environment is ready—no need to wait on the screen during spin-up. YAML Embedded Data Support - Uploading a YAML file with nested embedded data in the Data & Integrations tab will now expand and populate the nested structure into your Blueprint data model. |