We are sending an email daily at 7 am and it used to send only 1 email earlier a day but now the email is being sent 5 times at 7 am ?How to debug here?
Hi @TanyaS58
You might want to check if the Job Scheduler or Agent responsible for sending the email is running on multiple nodes.Make sure it’s configured to run on only one node and that no duplicate versions of the scheduler exist. Also, confirm that no other flows or agents are calling the same email logic. Adding logs inside the email activity can also help you trace if it’s being triggered multiple times.
If you are using an agent, please check the agent scheduler for the agent, there might be different agent schedulers created to trigger at the same time.
If you are using a JS, check if the recipients are dynamically set and it is setting same recipients multiple times and also check how many time the JS is executed daily.
@RusselK1 sorry that configuration wasn’t stated as it was asked in a project interview.
@TanyaS58 Earlier, the email was sent once daily at 7 AM, but now it’s sending five times at the same time. This could happen if the scheduled job is running on multiple servers instead of just one. You should check the Job Scheduler or Agent rule used to send the email and make sure it is set to run only on one node (not on all nodes in the cluster). Also, confirm that there are no duplicate job schedulers or agents configured to do the same task. In Admin Studio, check the number of nodes and which ones are running the scheduled job. You can also look into the logs or email history to see which rule is triggering the email and how many times. Fixing the job to run only on one node should stop the duplicate emails.