When I Configure a specific view for an approve/reject Step, the “regular” view is displayed (Notes and approve/reject buttons) but not the configured view.
I have always the same error in the traces, linked to the following rule
Work- pzApprovalPreProcessing
Pega-EndUserUI 08-02-01
FAIL
Step Status Info
Unable to open an instance using the given inputs: pxObjClass = “Rule-HTML-Section”, pyClassName = “xxx”, pyStreamName = “yyy”
Any idea on the root-cause and how to solve this issue ?
It is actually a bug which is fixed in higher versions of the platform. If you need you can raise for a hotfix. But instead of that I have found a workaround for this issue, you can try this, if it works for you.
Step 1: In Dev Studio, Search and open the pyHasPredefinedFlowActionViewReference which is in Rule-Obj-FlowAction class and it is a when rule…save it in your own ruleset and then add one when condition as shown in the image.
Step 2: Now search and open pyApproval flow action and save it into your own ruleset and then in that, in Layout tab there is a View box.. empty the box and save it.
