Unable to remove menu item Follow of a case

User Experience
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1

We are rebuilding our Theme-Cosmos Traditional UI application in Constellation UI.

In our application we do not use the functionality were an user can follow a case. We do not show the widget on the right hand side. We do not want to the user option to follow the case by using the hamburger menu on the case.

However I am not able to find any documentation on how to disable this menu item. In Traditional UI there was a configuration on the case. In Constellation UI I was not able to find anything like it.

Can someone help me to hide the Follow menu item?

2

@SebastiaanH

If you remove all the case-wide local actions in the Case type, the hamburger icon is not seen. However, I can’t think of a configuration that just hides the Follow local actions.

3

@RameshSangili

I got confirmation via an SR that the follow menu item cannot be removed. It is picked up as an enhancement. See FDBK-116408 for further details

4

@SebastiaanH

Could you please confirm, Shall we now able to remove Follow and Compose email menu or is it not fixed yet?

5

@KhushbooG17374654

It is a feature that will be available in a next release. Currently you have to cope with this behavior.

6

@SebastiaanH In constellation application, we need to hide Follow optional action from the menu. Is there any fix for this now?

We are presently in Pega Infinity 24.2.1

7

@chetanguptabI haven’t heard of a fix yet. I know it was placed on the roadmap. But I do not know in which version.

8

@SebastiaanH

The following approach worked for us to remove ‘Follow’ from the action menu. You can try it as well:

  1. Save when rule pyHideFollowAction in the implementation ruleset with the same base class and set it to true.

  2. To apply the changes, log out and then log back into the application.

1 Like
9

@SebastiaanH

We have a similar requirement as part of our project. Will we be able to remove/hide Follow in Pega 25.

We are presently in Pega 24.1.2

10

@ManikantareddyC17526146

Thank you for the tip. This when rule is not available on 24.1.3. I did see it on 25. When we upgrade to that version we can make use of it.