I am facing issue with a new SSO/SAML authentication service deployed oon production environment.
We have 2 authentication service of type SAML , with the same IDP ADFS provider, the old one works well but the second one is KO.
I am facing this error :Unable to process the SAML WebSSO request : PRRuntimeException
Is there any table hosting this configuration which can help to check the configuration etc …
@ahmedd13 could you check the available resources on the PSC search?
Based on the provided context, it seems like you’re encountering a SAML WebSSO request processing issue. This could be due to a variety of reasons, such as incorrect configuration or issues with the SAML2 Authentication response protocol. In terms of checking the configuration, Pega doesn’t store this information in a specific table. Instead, it’s stored as instances of the Data-Admin-AuthService class. You can check these instances for any discrepancies in your configuration. If the issue persists, it might be beneficial to compare the configuration of the working authentication service with the one that’s not working to identify any differences.
If you still need help please log a support ticket via the MSP and provide the INC id here so that we can help track it.
Thanks for the reply, I recreate the auth service from one which work and it’s OK.
Regards.
Ahmed