Unable to interrogate with universal web adapter

After clicking start interrogation with “https://training.openspan.com” which is provided by pega when I drag the bull’s eye to any field on the form no control is generated. I have enabled the extension for RPA.

@ShubhrajitS

In my case, I found interrogation is only working on EDGE. I could not get it worked in either Chrome or Firefox.

You can try to reinstall the browser plugin in Chrome by following instructions in article: Pegasystems Documentation

Thanks

@Nirmalya.SenSharma When I try to interrogate with Facebook login page then works successfuly. But for this application it does not work.

@ShubhrajitS Please try the following and let me know the results;

  1. Restart your computer (this will ensure no Chrome or Edge or other Pega robotics processes are running).
  2. Once you log back in, start Task Manager and switch to the Details tab.
  3. Ensure that no Chrome processes are running. If they are, end them.
  4. Make sure that “OpenSpan.Translators.Web.MessagingHost.exe” is not running.
  5. Launch Chrome and report back if you see “OpenSpan.Translators.Web.MessagingHost.exe” get started with Chrome and close when you close Chrome.

@ThomasSasnett Thanks, now it is working properly.

Hello @ThomasSasnett ,

I’ve followed the same steps and steps 4 & 5 are also as expected. But Targets are not highlighted, and so controls are also not generated.

Chrome Build : Version 93.0.4577.63 (Official Build) (64-bit)

@ThomasSasnett I have the same problem but none of those steps worked

Hi @GregoryY!

This is an older, inactive thread and I’d like to suggest you post your question in our current Ask the Expert on Robotics.