troubleshoot or trace agent

General
1

Hello,

How do we troubleshoot or trace agent?

Regards

Pradeep

2

@PradeepC17208026

Please find the below documentation with step-by-step instructions

Pegasystems Documentation?

3

@PradeepC17208026

  • < env name=“agent/enable” value=“true” />Verify the above tag in prconfig file. Value of the above tag is true or false.
  • In Agent Schedule, schedule tab verifies the checkbox Enable this agent is Checked or Not. And

also verify the Enabled? The checkbox is checked or Not.

  • The same thing also checks in Agents Rule.
  • In Tracer, we can trace the particular operator or particular Agent.
  • In prsysmgmt portal, In Agent Management select the particular Agent and Delay the Agent and then run the Tracer.
  • We can use the Agent Management link in the System Management Application to monitor and control agent processing. The agent runs on different nodes, select the particular node and run the Tracer.