How do you properly trace the SLA in pega v8.5, i can only find articles in v7. Kept receiving this error when running the tracer in the SMA.
@MikeHelene
Please follow below mentioned steps to trace the agent in pega 8.5
Admin Studio → Resources → Agents.
From Agents landing page you would be able to see all agent running in your application.
Agent Name = ServiceLevelEvents
Above mentioned agent is responsible for processing all SLA requests, you could trace the SLA agent by following below steps.
Click the Expand Icon which will be avail in left to the agent name and then select the needed node (which is in running state) under which you need to trace the agent execution process and after that select the needed trace option from the Trace drop-down option which will be avail at top right corner.
Note - While trying to trace SLA agent, make the agent to get executed under only one node (stop agent under all other util nodes except one)
Attached screen-shot for reference.
