Tracer event details open as a blank page - Prod

General
1

I’m currently troubleshooting an issue in Production where the Pega Tracer opens a blank page whenever I click on an event to view its details.

The behavior seems isolated to my session, as the same event can be opened by other in the same environment, and it does not occur in lower environments.

I’ve already cleared the browser cache, tested in Incognito/InPrivate mode, and confirmed that pop‑ups are allowed for the Pega URL.

The Tracer itself loads and displays events correctly the problem arises only when drilling into event details.

Has anyone else encountered this blank event‑detail window in Tracer? I tried looking for errs in network console after reloading the screen and i could see 500 Internal Server Error in the status code. Any troubleshooting suggestions would be greatly appreciated.

2

Is this issue specific to operator? or specific to browser?

Is this a recently observed? Did Server Restart helps here?

3

Hey Ramesh,

This issue has been occurring recently. A coworker mentioned that they’re able to launch the Tracer once, but if they close it and try to launch again, they get the error message stating that multiple Tracer sessions cannot be launched for a requestor. He also tried deleting the requestor and retesting.

4

I’ve experienced multiple requestor issue. I’ll logoff and login again to resolve this issue.

5

Even I have said the same to my coworker, Any idea for the blank page one which i mentioned earlier