I have been working on the System Architect v24.2 via the Pega Academy and this morning at approx. 4:00AM this morning i went to pick up on my training and everything is wiped out, Modules, Missions, Challenges, and Badge. My eMail address is: [email protected].
I am sure if you review my training hours, you will find out that it is taking me a while to get to where i am now.
Yesterday as i was leaving the office, I was just starting Sizing a Pega Platform project - Challenge.
Any assistance in restoring my progress would be greatly appreciated. I can be reached via eMail at the above address or via cell: 609-444-7126.
Again, thank you for you assistence.
Harold M. Card
The progress is usually stored in your Pega Academy account, so the right solution is to contact Pega Academy Support and request a data restore for your learning profile. Provide them the email you used for training and explain that your System Architect 24.2 modules, missions, challenges, and badge history disappeared. Share the approximate time when the data was lost and mention your last known activity. Include any screenshots if available to help them verify the issue faster. Ask them to sync or restore your training progress from the backend records. Once they validate your account, they can recover your learning history and badges back to your profile.