Send Email to Branch Reviewers

General
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1

An activity “pzSendMailToReviwers” is getting called when I am adding reviewers and creating a “Create Review” in a branch, but the reviewers are not getting any mail. I traced the activity and it calls another activity called “pxNotify” but found no errors.

How can I send the mail to reviewers?

2

@BinithR8 , I tried the same in Community Trial Edition & able to receive an email once the review was created from the branch.

Please validate the following items:

  1. Email in Operator ID is valid for the reviewer.
  2. pyProcessNotification QueueProcessor is running.
  3. Scheduled/Processed/Broken Entries in Queue once the review is created.
  4. Default Email Account Sender Connectivity should not Fail.

Branch Review.PNG
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3

@selvs1 I have checked all the mentioned things, all are correctly configured. Can you please share any more info or attachments for reference?

4

@selvs1 the emails it should send to are on Outlook “organization specific”, not on Google. does that require any changes in the email account configuration?

5
  1. @BinithR8 , As a first step, Please confirm whether email is received on other emails by sending to different Email ID’s .
  2. If Email received on other ID’s then there should not be any further configurations needed from Pega Application.
  3. Please check the Receiver Email Box once whether Email landed in some other queues. Make sure there are no security filters configured in organization specific Email.
6

@selvs1 i have checked all the points, nothing is wrong but still not getting the email, but how do I confirm which email account is supposed to send the mail from Pega? is it always the “Default” email account?