Routing Based on Amount

User Experience
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1

I have a requirement that If the user selects the amount 100 then the case should be routed to hr,if the user selects the amount in between 200 to 500 then case has been routed to hr,manager and if the user selects amount in between 600 to 1000 the case needs to be routed to hr,manager and CEO.

Can any one suggest me how to implement this.

Thanks and Regards,

Manasa S.

2

@manasas82To implement the routing based on the specified amounts, you can use a decision table to define the routing logic. Create a decision table that specifies the conditions for each amount range and the corresponding recipients. For example: 1. If the amount is 100, route to HR. 2. If the amount is between 200 and 500, route to HR and Manager. 3. If the amount is between 600 and 1000, route to HR, Manager, and CEO. In the properties for the assignment, set the parameters for routing using the decision table you created. Ensure that the conditions in the decision table accurately reflect the amount ranges and the corresponding routing assignments. Save the changes to the decision table and the case type to apply the routing logic effectively.

Reference: Process of doing in steps | Support Center

3

@manasas82

Please check this link.

I hope this helps!