We want to reopen a resolved case. Case Manager portal provides the feature. But we are using PRPC 8.6.3 (Theme-Cosmos 03.01). As per the below article “Only Pega Platform applications that you build with UI Kit support reopening a resolved case.”, so Cosmos does not seem to support the Reopen functionality.
Questions:
Is the reopen feature available/planned for Cosmos?
Is there any workaround available by which this feature can be available in 8.6.3/Cosmos 03.01 version
@AmitK024 reopen option is not coming OOTB with Theme Cosmos and it is expected behavior. UI kit and Cosmos are completely different designs.
As a workaround you can add a menu item to the pyWorkCommonActions of Work- class, make a condition for a visibility when case is at the resolved status and use “Re-open Work Item” in actions (see the screen shot attached).
We have recently raised an Enhancement Request - FDBK-85288.
The item is currently being evaluated for a future version. If you require an update, please contact your Account Executive.
@MarijeSchillern : Thank you. This is helpful
