Hi, we have a problem that after closing one of the conversations, it is not getting removed from from the active conversation list of the operator. Is there any way that I can remove it manually?
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you can manually remove a thread from the clipboard. You can use the following Java code to remove a thread if it’s not the current thread:
if (!sCurrentThreadName.equals(sThreadName) ) {
((com.pega.pegarules.priv.context.PegaRequestor)tools.getThread().getRequestor()).removeInactiveThread(sThreadName);
}
In this code, sThreadName is the name of the thread you want to remove. Please note that this should be done with caution as it might affect the state of the application.