We have a query on Pega Constellation, We would like to do POC on Pega Constellation, for this do we have any community edition with customer service application.
Thanks,
Ramya
+91-9963827893
It is not required to have the community customer service edition to work on pega constellation. You can proeed with the pega platform community edition which is available under my software in your pdn account
@P.Siva.Praveen , We would like to try constellation by creating new service request/intent. In order to create or launch interaction and intent we need Customer service application. This is the reason for my ask.
Pega doesn’t launch the constellation with CS framework. Pega needs to confirm whether constellation is supported in CS framework or not. If you want you can add the constellation application in the CS application stack and try it once.
As per the below referenced documentation the Infinity 23 release adds the Customer Service for Constellation option. Existing CS applications cannot currently be migrated to CS for Constellation, but existing apps built on the UI-Kit implementation can start taking advantage of Constellation features through Pega Coexistence.
I would advise reviewing this article to see if your application would be suited to this UX architecture.
Customer Service '23 | Selecting a UX option for your application (pega.com)