I have a query regarding emergency contact to customers through outbound channels in an emergency situation.
As per the design pattern - Pegasystems Documentation we need to create separate issue/group to manage emergency actions however we have a requirement to do the send outs within an hour. Current primary schedule arbitrates across all issues/groups and taking few hours to complete the run.
Can we use an alternate schedule on a specific issue/group to reduce the time taken for the campaign execution in case of an emergency situation?
Additional/Secondary schedule is not a best practice in Always-ON outbound campaign configuration. You can achieve the same using Pega’s Multi-channel campaign setup for a specific issue/group during emergency time.
Thanks,
Nanjundan Chinnasamy
Pega Lead Decision Architect | Decision Consultant Solutions
@DeepnaK1 Additional schedules are not recommended and probably not even there in 8.8. Try optimizing your strategy so that you can skip unnecessary evaluations which normally piles up with time.