Performance issue in Pega

General
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1

I am working for few production defects and finding the processes are taking a longer time then usual , Can i get few list what are available issues in Pega which i can start tracing and can get the data around that , Basically to know more about performance issue and tackle them.

2

@MonikaS9010

Can you provide examples of what kind of processes are taking more time?

3

Hi @MonikaS9010: Can you check this, this, this.

Thanks.

4

@MonikaS9010
Below are few peformance issue i faced while pega and also working wit SWAT team in pegasystem where need to solve client queries so mainly performance issue might come are :

  1. Server response is slow then it should be a N/W issue , have a n/w check while inside c11n mostly team uses Netwroking tab to check what’s going on.
  2. Unoptimized DB queries , In case if unoptimized DB queries let connect with DBA team.
  3. Server might respond very slow then check with N/w people and team which vendor gave that API link so that using connectors we can have a. check of data speed.
  4. If process logic has default like inside flow and all developer can fix this during development or defect fixing.
  5. Memory management might be the issue ,Check log files to see which step is taking maximum time or more time then expected.
  6. Cache management might be the issue.
  7. UI Design might be the issue in this case Loading the list data in screen without pagination.
  8. Clipboard size might be heavy for pages while moving one screen to another CB size might be the issue.
  9. Using deprecated rules also might be the issue and it led to performance . As a implementation team also need to register activities on there end
5

@MonikaS9010

If you’re on Pega Cloud, then look at PDC. PDC is a great tool for troubleshooting performance issues. Work with your DBA to identify the missing indexes and add them to the table. It would help us identify the bottlenecks and list the top 5 performance issues. That would be a good starting point for troubleshooting performance issues in Production. Check first with DB and Browser alerts and move on to the other alerts.

Thanksm