How to debug the slowness of application in prod,the users are complaining of cases taking too long to be created

Blueprint and App Design
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1

The application is taking too long to load in prod,how can we debug such issues?Is there any tool to debug the prod issues?

2

@TanyaS58

Pega Diagnostic Cloud (PDC) will help you to understand the bottlenecks in Production. If this issue is consistent, then you can leverage remote tracer to the user session to identify the bottlenecks. Is this reproducible in QA or any other lower environments?

3

@RameshSangili no it’s only occurring in prod

4

@TanyaS58

PDC or Remote tracer could help you to pinpoint the exact issues in Production.

5

@TanyaS58

Go to Admin Studio - > Overview → Users → Filter by App → Select the user that you need to tracer → Click on 3 dots on the right → Trace

or

Launch Tracer from your session → Click on remote Tracer (before save button) → Select the requestor that you need to trace

6

@RameshSangili How can we use remote tracer for tracing in Prod?