Hello Pega Community, I have been trying to show a custom view when no assignments are available for users. This is achieved by the configuration we have under the case type settings tab. But I want this view only for a set of users. For others, I just want to show available assignments under the case. I saw this functionality is rendered from pzSetResponseV2 which doesn’t have any extension points to extend it. Are there any other ways to achieve this or is this handled in latest version? I am currently trying in Pega 23v.
@karunkumarn i have just checked an early internal version of '25 and can not see any extension for you either.
As per the documentation, this is not a configuration that appears to be supported. I have raised this feedback for you (FDBK-130600).
Documentation:
Suggestion
You could build this yourself as part of the case lifecycle? This feature is good but never understand why it was necessary to add when you could do your own confirmation view in a case.
- Create an optional assignment, that closes after say 5 minutes, and is only triggered for your required persona.
- Create an optional case tab, that is shown in the first position, if this is for your required persona and a state you are in (lifecycle, and moved to this milestone in say the last 5 minutes)
More extreme options would be having different cases, inheriting from the main case so you could trigger this or not, but that feels a little extreme for what you need.
Thanks for the detailed response, Nevertheless I customized pzSetResponseV2 for my need but it’s not ideal solution.
The requirement here to show a confirmation view without submit button to let the persona know that it’s the end of their work . Doesn’t want to show next assignments to that persona.
@karunkumarnthey are good ideas. I have submitted feedback for these to be more configurable (FDBK-131016)