Hi all,
Has anyone come across an issue with the new Outlook version and when they download .eml files from Pega? We have had few reports from business that when they download the .eml file and open the email in the new Outlook, the images are broken and cannot be viewed.
Any advice is appreciated.
Thank you.
@RenataC5 I checked using our MSP GenAI Buddy. See below.
Can you please clarify the details of how these .eml files were generated in the first instance?
What is this ‘new Outlook version’?
GenAI answers must be checked using the quoted References. If you still need help, please log a support incident via the MSP:
The issue with images being broken in .eml files downloaded from Pega and opened in the new Outlook may be related to how the Pega Platform handles email attachments.
Email clients often do not support base64 encoded images, which can lead to rendering issues. Additionally, if the image paths are not globally accessible or if there are extraneous characters in the file paths, this can also prevent images from displaying correctly. It is important to ensure that the image paths used in the emails are correct and accessible to the email client.
When emails are sent from the Pega Platform, they are not stored as files but as Data-Corr-Email class instances. This means that the email content, including images, may not be properly formatted or encoded for use outside the Pega Platform, leading to broken images when opened in other email clients like Outlook. Additionally, if the email uses a charset encoding other than UTF-8, special characters in the HTML body may not display correctly, which could also affect image rendering.
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