Hi,
I’ve tried to upgrade my Pega Platform & CDH from 8.6.6 to Infinity 23.1
When upgrading the NBAD, i got these errors:
Somehow in the log, after the FAIL log, it was SUCCESS
But still it was failed after all.
Please let me know what should i do to solve this issue.
Thank you.
@ClarissaL16661030 please log an INC via the MSP and provide the INC id here so that we can help track it.
@MarijeSchillern Hi Marije, here is the INC ID: INC-B23595
Thank you 
@ClarissaL16661030 thanks. I see that ticket was opened a week before you posted this question. I believe GCS have been trying to set up a meeting with you to guide you on checking or debug the strategy. Please continue to work with GCS on this matter.
@ClarissaL16661030 the INC-B23595 you quoted is for issue: “NBA Offers Inbound & Outbound Issues post-update CDH 23 from 8.6”
This issue was resolved by our support team with the following details:
Solution type description:
The customized extension strategy was not emitting results as it was expecting Customer page to be present on clipboard for evalution, however due to an issue with the custom data transform( loading customer page) logic, the page was not having customer data.
Fixing the data transform logic fixed the issue
Could you provide more details about this issue and solution? we are facing a similiar one when we upgrade CDH from 86 to 23.
Thanks.
Hello @MarijeSchillern
what was the name of the DT in your case. we are facing same issue upgrading from 24.1 to 24.2 and needed to understand what DT logic you fixed. Thank you.
@oumera64this issue was a custom DT. Please log a ticket via MSP.
