My Support Portal Access

General
1

Hi,

I lost access to my support portal from yesterday. When I try to launch it I get the error “We have limited access to this account because we received bounceback receipts from your email address.”

I am continuing to receive the updates from the incidents which I have raised or I am tagged with in my email. So it seems the emails are not getting bounced. But I cannot open those tickets or create new ones due to this error.

In the error screen, I tried both options to send verification email and update email option multiple times but it seems the either this particular verification email is not coming most of the times. In yesterday evening I received one email to verify my email id and I clicked on it successfully verify my email id. But still I get this error in MSP.

I have called Pega support. They asked me to drop a email to [email protected]. I already did it yesterday but I did not receive any response.

Can someone please help me or get me in touch with the right person in Pega to resolve this?

Regards,

Gourav SOm

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2

Hi @Gourav_Som,

That is correct. You are to contact our team via that email address. It can take a couple days for them to reach back out.

You should hear from them soon.

3

@MarissaRogers

Hi,

Thank you for your quick response. Anyway, after trying to send the verification link multiple time in last two days somehow I got the email again and now it is resolved :slight_smile: . I can access MSP again.

Regards,

Gourav Som

4

Oh fantastic @Gourav_Som!

I’m so glad you got this resolved! I marked your reply as the solution on the thread.