I could see different Member Since (Year) in my profile and in the community posts. It should be Member since 2018, but in the community posts it is coming as Member since 2021 which is incorrect. Could you please correct the Member since in all the areas of my account so that it should be Member since 2018.
I have already sent an email to the Pega support team ([email protected]) 4 month back where the ticket (REQ-786500) was also raised for the same but it didn’t get resolved. I am requesting the Pega support team to fix this issue on a priority basis.
Thats not true.. in between i have changed couple of companies. The only issue is while changing from first company to second company, i have created new pdn account and raised the merge request. Though the new account merged with old pdn account, the new pdn account doesn’t gets updated with the Member since year only in community posts.
I’ve seen this happen before, when you merge your old account into a new one the date on the new one overwrites the old one. Its better to raise another ticket with Pega and let them know this issue.
Hi Team, I have already created couple of incidents (REQ-788402,REQ-786500 ) to pega support team, but it was not resolved. I just now created one more incident (REQ-809804). As this issue is running for a long time, I request pega support team to fix this on priority basis.
The support case ( REQ-809804) which I have raised recently for this issue has been resolved with the Note: Support Center team is taking care of this issue.
Could you please follow up with the support center team to get this resolved. Thank you for your help!!
I reached out to the team again today. They had told me that your start date is only an issue on the Support Center. When I hear back, I’ll let you know.
I wanted to give you an update that I have opened a ticket with our developers to find out why when we insert you in the Member Spotlight block that your start year is not the same as what we see in your profile.
I do not have an ETA on when this will be resolved at this time.
Thank you. I see that it says 2021 on your posts. We do have our team looking into why it is displaying incorrectly only here in the Support Center. Will update as we have more information available.
Apologies that this is still displaying the incorrect year here in the Support Center. As far as we know, you are the only user who has reported this issue. I do have a ticket open with my developers for the Support Center. This may take some time, but rest assured that when I have an update, I will let you know!
