Issue with Portal Logo Not Displaying in Web Portal in constellation.

[AnithajyothiA17499038 (Anithajyothi Allimalli)]

Hi Team,

I am facing an issue after changing the portal logo in the Web Portal. The logo is appearing empty. Below are the steps I followed:

1. Navigated to App Studio → Channels → Web Portal → Configurations → Theme Options

2. In Theme Options, I changed the logo to Custom Logo and uploaded a logo from my local system.

However, after launching the portal, the new logo is not reflected and appears empty. Please find the screenshots attached for reference.

Could you please help me identify what I might be missing or doing incorrectly?

[gupts2 (Shipra Gupta)]

@AnithajyothiA17499038 What version of Infinity you are on? Can you check the browser network trace for this blob request getting a success or fail?

[AnithajyothiA17499038 (Anithajyothi Allimalli)]

@gupts2

Hi shipra, it is of 24.2 version and will check the browser network trace and update you

[AnandP17019846 (Anand Pandey)]

@AnithajyothiA17499038 Is your issue resolved? Facing similar issue.