Issue reading FROM email address from inbound email using MS Graph API

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1

We recently migrated our Group Mailbox from Exchange 2010 to Office 365 and observed an issue where the FROM email address is not parsed correctly from the email header through the email listener rule. This was working fine with Exchange 2010.

The other email headers To, CC, Subject, Date are still getting parsed successfully through the email listener and the values are correctly mapped on the work object.

Has anyone observed this issue and is aware of the resolution or any workaround. Should I open up SR with Pega support. Please advise.

I am attaching snapshot of email header mapping from service email rule for reference.

Email_Header.JPG
Email_Header.JPG1068×288 37.1 KB

2

We raised an SR with Pega INC-198241 and they provided below HFIX which resolved the issue.

HFIX-81410 Email address incorrect in pyInboundEmail.pyFrom

3

Thanks @SANJAYKUMAR for updating your Question with the solution! This will help others who may have the same question.