Email address was not coming in pega email attachment

General
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1

Hi,

When i am forwarding the email outlook to pega listener, email address not showing (email chain with name) populating only user name, it was missing when it’s came to pega, but i can see that data in clipboard and corr class.

Actually this is a forward email, in the body i have 5 to 6 email, those are not populating with name

And i have one more issue in the body right click option(copy and paste options) was not enabling, this was coming in from adress,to Address and Subject.

2

@AnushaP1329 can you add little more detail maybe a screenshot to explain the issue better. Are you using email channel? When you say ‘right click’, where is that?

3

@VikasRaidhan yes i am using email listeners, please find the below screenshot one is outlook screenshot which was email chain coming and other one is pega mail preview attachment. I am able to see the email chain in header but not in body, we can see the email chain in outlook mail body.

this is pega mail which we received from outlook.jpg
this is pega mail which we received from outlook.jpg1023×275 5.8 KB

this is outlook email.jpg
this is outlook email.jpg868×296 8.19 KB

4

@AnushaP1329 looks like an issue with text being rendered in RTE. RTE will consider anything enclosed in tags as HTML tag and hide it from UI. You need to convert < and > signs to HTML entities (>, <) in your text. Is this an OOTB screen, if it is please raise a support ticket.