Issue on Implementing Custom Task for Deployment manager Service

General
1

We are currently using Pega Deployment Manager Service and have implemented a custom task to capture a Change Request (CR) number as part of our deployment pipeline. The user is expected to provide the CR number, after which the task should complete and the pipeline should proceed to the next step.

However, as shown in the attached screenshot, after entering the CR number and submitting it, the system repeatedly prompts for the CR number instead of completing the task and advancing the pipeline.

We have implemented the solution according to the guidance provided in the Could anyone suggest what might be causing this behavior or recommend troubleshooting steps to resolve the issue? Implementation has been done following the document: Implement-custom-task-behavior. Also one additional thing we observed, the overridden and customized activity runtask is run on the result of a OOTB Data Page: D_WorkItemList which is returning response code 200 for us but no content.The resource path invoked for this api looks like this: https://{baseurl}/prweb/api/DeploymentManager/v1/workitem?deploymentID=&pipelineID=Pipeline-BEUAV&taskStatus=“Open-Inprogress”,“Open-Ready”&stageIdInPipeline=&latest=&taskType=&environmentUniqueId=Env-XXXX&fetchOnlyTaskSummary=true&pyStatusWork=“Pending-Claim”&GetLongRuningTasks=true and the response string returned by this url is {“data”:[]}

CustomTaskIssue
CustomTaskIssue723×441 16.9 KB

2

This issue may be caused by a progress synchronization problem after the Pega Academy environment change. Please raise a support request with the Pega Academy team to investigate your account. Include your registered email address, course name, and details of the lessons or challenges that are not being saved. Mention that the issue started during the transition between Socrates and the previous Academy environment. Attach screenshots showing that completed lessons appear incomplete when you log in again. Ask the support team to verify whether your learning progress is correctly linked to your account. They should also check whether your previous progress can be recovered and whether new progress is being recorded. Once the issue is resolved, complete one lesson and log in again to confirm that your progress is saved correctly.

3

Hello Sairohith, This is an issue being faced for our deployment manager service on Pega Cloud for our organisation. This is not related to any Pega mission/course so far. Please let me know if you are referring to some other issue reported by someone else.