Issue in initiating flow for second time.

General
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1

Hi Everyone,

We have one strange issue in our applications. Let me take you over the issue below:

We have a Case Management with two primary stages (Initiate, Approve) and one alternative Stage (Reject). In Initiate stage user fills all the information and send for approval (WorkQueue). Approver review and approve/reject the case.

Issue:

  1. Initiator fill the information and send to approver.

  2. Approver rejected the case and send back to Initiator.

  3. Initiator updated the case and again send to approver.

  4. Approver again rejected the case.

Now case has to be routed to Initiator, but it is not happening. Case is not available in any Work List, Work Basket.

We checked in Assign-WorkList, Assign-WorkBasket and System-Queue-CaseType and not found the Case.

What are the other places we can find broken WorkObjects?

Thanks in Advance.

2

Did you check run on re-entry option for the flow on case type record?

3

@EngincanY ,

Thank you so much for your input. Issue has been solved with your idea.

Here is the analysis:

We have 4 processes in one Stage and three process has run on ‘re-entry’ check box checked. But, for the first process check box is not enabled. After enabling the first process check box, issue got resolved. It is learned that, ‘re-entry’ check box of first process of the Stage should be enabled certainly.

Once again, thank you so much.