Hi, we are trying to understand if it is possible to integrate an external predictive model/service within a Webchat Channel.
Is there anyone that has already faced the same challenge or already addressed the same requirement?
@IvarS334 @mitra2 would this be a question you could answer?
@IvarS334 @mitra2 help 
Though we haven’t integrated an external predicitve model within a webchat channel, but we have integrated chatgpt and shown its response in the chatbot. Please find the below video link of a similar implementation. Hope this helps you to achieve your result.
@Vicio.Pi If you mean NLP models you can expose the external; models as an API and connect to it directly from the channel text analyzer . It works for topic models Pegasystems Documentation
If you mean predictive models you can connect to external predictive models through multiple means as described here. Pegasystems Documentation. Execution of predictive models happens only through Predictions . Probably would have to create a prediction and refer it from the Intercation API strategy. Pegasystems Documentation