I am not able to add alternate email addresses as I didn't receive any mail for verification.

General
1

Hi,

This is Praveen. I am not able to add alternate email addresses as I didn’t receive any mail for verification.

Can you please do the needful ASAP, thanks in advance.

Regards,

Praveen kumar uppula

2

@uppulap17302072

Hi Praveen,

Please review our Pega Account and Notifications FAQ for next steps.

3

@uppulap17302072

Are you logged in with your primary email from where you’re trying to add the alternate email? If all fails please raise a ticket here.

4

@SohamM95 Am login with my primary email, i need to add my alternate mail id in add alternate mail id box

5

@uppulap17302072

If you’re not receiving the verification email that means there’s a possibility your organization’s firewall might be blocking it. If not then raise a ticket via the link stated above.

6

@SohamM95 I have raised a ticket

7

@SohamM95 I want to add my personal email id as an alternate email address, so there is no firewalls right

8

@uppulap17302072

Raise an account issue here.

9

@uppulap17302072

If the verification email is supposed to come to your personal email id then there’s no firewalls involved which will stop it as such.

10

@SohamM95 I have tried to add an alternate email address, but am not receiving verification mail, what should I do, can you please help me on this