How to reinitialize Create stage in Pega?

User Experience
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1

Hi,

Is it possible to reuse some existing Pega activity to create a utility that would restart the case in Create stage?

Our scenario: A few times user cases lost their data and/or assignments in Create stage during processing because of system slowness/outage. We would like to be able to restart Create stage to repopulate the data on the affected cases instead of closing them and create new ones.

We built some utility based on OOTB pxRestartStage activity. However, when we run the utility, the case is moved forward to resolution stage and resolved. Is it possible to just restart the Create stage without moving the case forward?

Thank you

2

@Peter72

I believe there is no ootb activity to restart the create stage. What pega says is create stage is a kind of collecting the initilization data to process the case further and it can’t be restarted.

If you dont want the create stage to get executed just skip the create stage with the when condition. You can find it on stage when condition.