Hi,
We have a business requirement to prevent a user from starting the same intent task twice until the first one is submitted.
We were thinking of customizing the click and double-click actions in CPMDisplayTaskInMenu, but that section is marked Final.
Is there any way to customize the launch of an intent task to prevent duplicates?
We are doing if any active in progress or queued task there, making disabled for adding duplicate until those queued/in progress tasks closed.
@ThorlikondaGopi How was this achieved? CPMDisplayTaskInMenu is marked Final and there is no disable condition on the links.
You can save as that section into our ruleset.
@ThorlikondaGopi That is not allowed for a Final rule.
We found a solution by customizing CSInteractionDriverAddTask which is not Final and checking the current queued and active tasks and removing from D_Interaction_Driver.DriverCategories().pxResults the ones that match.
The already started tasks would not be displayed on the Add Task screen until they are submitted/completed.
