How to increase logo width in "Chat window" in Customer service 8.8?

General
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1

We are customer service 8.8 for “Chat with CSR” functionality. We created a channel of type “Digital Messaging” and added a connection.

In the digital messaging manager window, selected “Display company logo” checkbox and uploaded an image.

Logo configuration.png
Logo configuration.png832×420 30 KB

Currently, the image is taking height and width as 30px.

As per the requirement, we need to increase the width of logo in chat window. We do not see any OOTB option to control these settings.

Can you please suggest a way to increase this?

We have tried following approach, but it is not working.

<script>

document.getElementById("pegaChatWidget").onload = function() {myFunction()};

function myFunction() {

 var chatiframe = document.getElementById("pegaChatWidget");

chatiframe.contentWindow.document.querySelector('img[data-testid="widget_logo"]').style.width = '100px';

}

</script>
2

Hello @DileepKumarReddyD, the logo size in Web Messaging is standard and it is not possible to further customize (see the “Styling” tab in your Digital Messaging Manager-Web Messaging settings for the most up to date configurable features).

We have taken your question into consideration for our roadmap. You can “Watch” the Digital Messaging What’s New for all changes to functionality here: Pegasystems Documentation

Kind regards,