Hi All,
I have ingested the required documents from Pega KM to Pega buddy and getting the response based on the context entered by the user from the ingested documents.
I have requirement to send the answer from the context and like a chat bot to the users.
From the response how to add this answers:
Would you like me to open the checklist for you?
example:
Example Dialogue
A customer service agent is working on a case about a customer’s car accident claim.
User:
“I’m not sure what documents I need to collect for a car accident claim”
Pega Buddy:
"No worries! For a car accident claim, you usually need:
-
Police report
-
Photos of the damage
-
Insurance policy number
-
Customer’s contact details."
Would you like me to open the checklist for you?
User:
“Yes, please!”
Pega Buddy:
“Here’s your checklist. Make sure you ask the customer if anyone was injured, as that may affect the claim process.”
User:
“What if the car is totally destroyed?”
Pega Buddy:
"Good question! If the car is considered a ‘total loss,’ you’ll need an additional damage report from an authorized garage.
I can show you the step-by-step process for total loss claims. Want to see it?"
User:
“Yes, show me!”
Pega Buddy:
“Here you go! Let me know if you need anything else.”
Thanks,
Vikram