How to Handle situations where input from multiple departments is required

General
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1

Hi all,

I have a case type for processing customer service requests. This case type includes stages such as request submission, initial assessment, detailed investigation, resolution, and closure.

During the detailed investigation stage, the case might require input from multiple departments.

How would I handle situations where input from multiple departments is required during the detailed investigation stage?

Regards

Abhishek

2

Hi @AbhishekDanielM,

Use the Split For Each shape to route the case to multiple departments simultaneously.

Ensure each department completes their assigned tasks before the case can proceed to the next step.

Use a Parallel Processing approach to manage tasks across departments.

while doing this make sure you have opted for multiple members to access the case check the caselocking

Regards,

Mamatha