How to embed and display a PDF file attached to a case within the screen

General
1

I am not sure how to display a link to a PDF file that is attached to a case within the screen.
The assumptions and the extent of my investigation so far are as follows.

I was able to identify the URL that the PDF link navigates to. However, when I tried to use that URL by placing an Image component in a section and setting the URL there, the PDF was not displayed, and I am currently stuck at this point.

This is my first post, and the English text was translated using Copilot, so I apologize if there are any parts that are difficult to read.
I would really appreciate it if you could share any useful information or insights.

Prerequisites

  • The UI theme in use is Theme Cosmos.

  • PDF files are attached to the case using the standard activity pxLinkAttachmentToCase, and the attachments are inherited from a pre-processing case.

Findings so far

  • Based on the behavior observed using the browser’s developer tools, we identified that the URL to open the attached PDF file can be constructed as follows:

Plain Text

pxRequestor.pxReqContextURI + “/” +

pxRequestor.pxReqServletNameReal +

pxRequestor.pxReqPathInfoReal +

“?pyActivity=pzRunActionWrapper” +

“&linkInsHandle=” + pyWorkPage.pyCaseRelatedContent(1).pzInsKey +

“&pzActivity=Work-.GetAttachmentReference” +

“&skipReturnResponse=true” +

“&pySubAction=runAct” +

“&viewInline=true” +

“&viewPDFInline=true” +

“&fileName=” + pyWorkPage.pyCaseRelatedContent(1).pyMemo

  • When this URL is set on an Image component placed in a section, the PDF is not displayed inline.

  • When the same URL is configured on a Button with the click action “Open URL in Window”, clicking the button successfully opens the PDF content in a separate browser window.

    • Based on this behavior, we assume that the URL itself is valid and working as expected.
2

In my opinion, your URL looks correct and is working as expected since it opens in a new window. The issue seems to be with the Image component, as it doesn’t support rendering PDFs (only image types).

What you can try:

  • Use an iframe inside an HTML section to display the PDF inline

  • Or use a button/link to open it in a modal or new window if inline is not mandatory

1 Like
3

Thank you very much. I will consider the approach you kindly suggested. It was extremely helpful.

4

I would like to share only the outcome of what we tried.
In conclusion, we decided to adopt the alternative approach of displaying the content in a separate window.
We did attempt to use an iframe, but it could not be displayed due to a 400 error. We suspect this is most likely restricted by security settings.
Although this was a disappointing result, we believe it was still valuable to gain this insight.
It may be a challenging request, but we hope this functionality will be provided as a standard component in the future.

1 Like
5

I would like to correct my previous statement due to inaccurate information.
The issue was simply an incorrect way of passing property values in the HTML source.
After correcting this, I was able to successfully embed the content using an iframe.
I referred to the following post for guidance:

1 Like